Success stories
We’ve helped a national logistics and transportation provider transform its operations
Our DCMFlex™ solution is simplifying complex communications that drive a large national fleet and retail network.
Challenge
Managing billions of deliveries a year from one end of Canada to the other involves massive logistical support and many layers of communication. Waybills. Barcoded labels. Envelopes. Door knockers. A dizzying array of forms. The volume and complexity are daunting—and DCM’s partnership, along with platforms like DCMFlex™, has been crucial in not just maintaining daily operations, but also future-proofing our client’s communications infrastructure.
Solution
Through dedicated onsite account resources, we’ve collaborated with the organization for more than two decades to steadily consolidate and streamline their communications. Initially working with clunky manual requisition and production processes—all supporting a retail network more than 6,000-strong—we’ve digitally transformed their workflows.
We’ve also consulted closely with our client to redesign many of the forms that underpin core operations. We continue to refine our solutions to meet their evolving needs, always innovating and engineering better processes and technology.
Our partnership has culminated in our client’s 2022 migration to DCMFlex, through which they’ve fully integrated with our digital ecosystem and national print network.
Impact
- Drove millions of dollars in cost savings
- Evolved from a paper-based requisition process to an online, real-time ordering system
- Improved operational efficiency through re-engineering and consolidation of traditional forms
- Continue to process approx. 2,000 unique product orders per month
Let’s make your communications go farther, faster.
Let’s make your communications go farther, faster.
Denis Chateauvert Transportation team leader
Denis Chateauvert
Transportation team leader
Let’s make your communications go farther, faster
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