Customer communications management
More efficient marketing. More visible procurement.
What if you could streamline multichannel marketing while improving the transparency of your supply chain? DCMFlex™ is a simpler customer communication platform that does both.
Customer communications management (CCM) made simple
For today’s smaller, leaner marketing and communications teams—more channels; fewer resources; tighter accountability—DCMFlex is the go-to for faster, simpler multichannel marketing.
DCMFlex is a powerful CCM platform that lets you create customized collateral, execute personalized campaigns, and streamline fulfillment across digital and print, all while keeping brand standards and regulatory content locked down.
At the same time, it provides a clear line of sight to inventory, usage, and cost—right down to individual brands and lines of business.
- Manage assets through a
central catalogue storefront - Control customization
with easy design templates - Target content to
local or specific markets - Ensure regulatory compliance by integrating automatically with
systems of record (CRM, accounting) - Set up cost centres
by brand or line of business - Empower resources to
eliminate approval bottlenecks - Shorten turnarounds
from weeks to days - Reduce manual intervention and
Lower the risk of error - Scale the system to
grow with your business
Features
Simple storefront
DCMFlex is an all-in-one customer communication platform for creating and deploying everything from email campaigns and welcome kits to event banners and retail signage. Replicate previous campaigns; monitor usage; generate reports; track costs—and more.
Full campaign management
Easily merge templated emails with your customer lists to execute campaigns more simply, quickly, and frequently.
Built-in approvals & compliance
Updates and orders are automatically sent to the designated approver, while templated fine print makes certain the right message goes to the right market.
Self-serve templates
Create templates that all your marketers and creatives can use to develop collateral and campaigns.
Data management
Store all your customer and campaign data in one place, so you always know you’re accessing the latest file.
Flexible integration
Reduce your tech stack rather than add to it: DCMFlex plugs into more than 70 leading business and marketing applications.
Success stories
We’ve helped a tier-one bank achieve marketing simplicity.
1 min read
Give your team time to do more with DCMFlex.
Give your team time to do more with DCMFlex.
Steve Livingstone
Senior Vice President, Digital
When our clients are looking for real-world guidance on how technology can improve their businesses, Steve leads the way. An award-winning sales leader with an exceptional track record in enterprise account management and digital transformation, he helps organizations use digital solutions to simplify and modernize complex workflows.
Most recently Director of Sales at a multi-national digital consulting agency, he has helped transform some of the biggest brands in North America. Drawing from experience that includes SaaS/cloud, data, and analytics, he builds and supports game-changing digital strategies that make DCM’s clients more efficient and uncover new opportunities for them to grow. Steve holds a Bachelor of Arts from Queen’s University.
Digital evolution is constant: The learning and improving never stop. That’s what excites me about what I do—the fact that there is always a better, more innovative way to do things. Continually exploring that, and seeing the impact it has for clients, is very satisfying.”